At last, Morrisons have done the decent thing and sent me a £5 shopping voucher. A very brief letter came with it saying, 'we would not wish any of our customers to find themselves out of pocket due to an error on our part'.
The error was on their part, I sent them the evidence, but they dismissed my complaint. No way to treat a customer. So, I accept their apology and hope they got the message, file closed. The moral of the story, complain, complain, complain, when you have been treated unfairly. Even if it may seem a trivial thing to complain about, if you feel aggrieved you owe it to yourself to stand up for your rights. Power to the little people.
I would have been really surprised if they hadn't come through with something this time... but it does make me think that mostly they just hope that you will go away and not bother... and continue shopping with them simply because it's convenient.
ReplyDeleteI can't believe they didn't send a goodwill gesture voucher the first time! (I only found your blog today, I just read your earlier morrisons post). I am a serial complainer... I'm waiting for my 'goodwill gesture' from Morrisons to arrive after I made a complaint on Monday (they emailed today to say it's on its way!). Mine was a very silly complaint really, but I always complain when something bugs me - they printed a voucher in a recent magazine and then out of the six stores I visited (on more than one occasion) not a single one stocked the product. I politely asked why they bothered to provide coupons for products they do not stock and hey presto, goodwill voucher and apology come my way!
ReplyDeleteIf more people stood up and shouted when they receive poor service or unsatisfactory products, I think standards would rise, but too many people just tolerate it, Grrrr!
Anyway, sorry to ramble on - I'm glad you got a result in the end!
Well done for persisting!
ReplyDeleteResult!!!
ReplyDeleteGood result. I am like a dog with a bone. There are a couple of posts on my blog referring to a vacuum we bought from Argos and it gave up the ghost after two months. I kept on at them and eventually got a full refund!
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