It's easily done, you get your bills, you pay them. You expect companies to know what they are doing and to charge you the correct amount. I don't do direct debit on utilities, I get a quarterly or half yearly bill, if it looks right I pay it into my bank with a cheque. Simple.
But when I took the time to read my water bills, we get two, it didn't look right. Why was some of the amount I was paying to Anglian Water, passed over to Severn Trent Water for the sewerage part of the bill, when I was already paying Severn Trent in a seperate bill? Didn't make sense. So I rang them up.
Lo and behold, Anglian Water should have told Severn Trent when I had a water meter fitted, but they didn't. Both bills should have been adjusted, but they weren't. And that was in 2007.
Now it is sorted, I really must keep on top of these things and be more vigilant. My Severn Trent is now paid up for this year, and I have a refund, which will pay for my holiday. If you don't want to enlarge it, the amount is £493.70.
5 hours ago