Tuesday, 3 May 2011

Severn Trent Water, the new savings bank

It's easily done, you get your bills, you pay them. You expect companies to know what they are doing and to charge you the correct amount. I don't do direct debit on utilities, I get a quarterly or half yearly bill, if it looks right I pay it into my bank with a cheque. Simple.

But when I took the time to read my water bills, we get two, it didn't look right. Why was some of the amount I was paying to Anglian Water, passed over to Severn Trent Water for the sewerage part of the bill, when I was already paying Severn Trent in a seperate bill? Didn't make sense. So I rang them up.

Lo and behold, Anglian Water should have told Severn Trent when I had a water meter fitted, but they didn't. Both bills should have been adjusted, but they weren't. And that was in 2007.

Now it is sorted, I really must keep on top of these things and be more vigilant. My Severn Trent is now paid up for this year, and I have a refund, which will pay for my holiday. If you don't want to enlarge it, the amount is £493.70.

11 comments:

  1. How lovely, sometimes people do get refunds!

    That will be great for your holidays!!

    And I've just found out I have to type in "Obicat"

    Particularly appropriate for me as a Star Wars Fan!

    May the 4th be with you!

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  2. Pays to keep an eye on these things, as you have just proved Ilona. Enjoy your windfall!

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  3. Yay! I love these little surprise refunds. They're so handy.

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  4. Wow! That's a lot to be overcharged. So good you did notice it after all.

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  5. That's alot of money Ilona.

    Bet you're looking forward to your holiday even more now!

    Sft x

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  6. Yep, you have to watch them - some years ago they were charging us for the rainwater drainage from our roof...but we have a soakaway! Refund and a deduction :o)
    Enjoy the refund Ilona!

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  7. Well done! You do have to keep an eye on things, computer error/human errors still cost us all a lot of money.
    Jane x

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  8. Woohoo! That's great. A free(ish) holiday, since you've already paid it, but what good news.

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  9. We have self-checkout lanes now at our supermarket - I always use them as I can take my time and make sure that there are no errors.
    Nice windfall !

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  10. WE just found that our house had been double covered for three years. Now we have no insurance payments for two more years!
    We also found out that our replacement heater had a rebate from the power company. We put in the heater in 2006, but still got the $800.!
    Sometimes, when we are too busy, we lose track of keeping track!
    Congrats on your finds!

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