I am appalled by this letter I have received from Morrisons Supermarket Head Office, in reply to my letter of complaint. I bought a multipack (6 pack) of their own brand crisps, and found one bag had no crisps in it, just a sealed bag of air. I did ask for a refund for the missing crisps and my postage costs, and stated that I am a pensioner.
And this is all they have sent me, a letter of apology. I am disgusted, are they that mean they cannot send me a voucher for even £1 to spend in their shop!
They end the letter by saying, 'you can be assured of our best attention at all times'. Well they have failed miserably this time. Tesco would have refunded the whole cost of the crisps and postage, and would have probably doubled it as well.
I am so mad I am now going to write another letter telling them exactly what I think of their Customer Services. It will be worth the cost of another stamp. Excuse me while I blow a gasket, there is smoke coming out of my ears.
That's better, I have just written this letter to them, I'll get it in the post.
Must get off this computer, I have Henry choc lab here with me, wanting my attention.
3 hours ago