Good morning. The weather looks good for a walk.
My utility company sold out to British Gas a few months ago. I decided to let the changeover go ahead rather than hunt around for another company. I specified that I wanted to keep to the same arrangements that I had with Ebico, pay quarterly at the Post Office on a paper bill. They said that would be ok.
A couple of weeks ago I got notification by email that a bill was now ready. When I checked it I found it was for £1.56, for one days usage when the changeover took place in November. How daft, I thought. I replied and said I need a paper bill. They said they would send one.
Bill arrived and I went to the Post Office to pay. The bill is no good because it doesn't have a bar code on it, they can't accept it.
Then I got another bill for a much higher amount which I was expecting, again on their web site. So where is my paper bill? I put new meter readings in so it was up to date. I clicked on the button at the bottom of the screen to be connected to an adviser. I explained in a short paragraph what was happening, and waited. I was 73rd in the queue.
The number went down and it was my turn. The person, (Indian name) said what can I do to help you? I have already told them that, so I had to repeat the message. Then there was a delay, and the connection was cut, at their end, so I had to start again. I was put back to 123rd in the queue.
Eventually someone else came on the line, a different Indian name. So I had to explain again. I need a paper bill with a bar code. The person checked my account and I confirmed my address. This new person seemed to be a bit more clued up, and said that a bill would arrive in the post within ten days. Fine.
I wait to see if it will have a bar code. They do everything to push you towards automatic payments, online and apps. They offer the facility to pay quarterly on a bill, at the Post Office or bank, but do everything to make it more difficult. And I like to keep my paper bills for future reference.
I'll let you know how it goes.
Thanks for popping in. Have a nice Sunday. Toodle pip. ilona
PS. Don't forget, it's check in day tomorrow for the International Walking Group.