Hello. I get a few phone calls on the landline from call centre's, they usually try and sell me something, or they are scammers. Every time one comes through and I can hear background chatter I know it's someone in a big office so I put the phone straight down. About two weeks ago I listened to the introduction and heard the word Santander. Oh, maybe I won't put the phone down, my house insurance is with Santander.
I was cautious because it could still be somebody who wants me to part with my money. A male Scottish accent asked if I had read the renewal proposal which they had sent in the post. It was still on my desk, so I said I have glanced at it but not read every word. He was checking that the details on it were the same, and asked if anything had changed. I said it looked alright, still being cautious.
He asked me if I had a mortgage on the property, or if it was owned by me. I answered, it's mine, I paid off the mortgage about five years ago. He said I can give you a discount, which is all very nice I thought, cheaper insurance, a little bonus for me, and I didn't have to ask for it. Every little helps.
I was still a bit suspicious, companies don't normally ring their customers and offer a discount without a catch. It was on my mind, so I went into the Santander office in town with my paperwork and told them what happened, voiced my concerns that I might have been scammed. They had never known that before, so I went in an office with a very nice man and he agreed it was a bit strange. He got on the phone and spoke to whoever in whichever department, and said it's ok, all above board, you will be getting a discount. Phew, sigh of relief.
No bank or payment details were talked about on that first phone call with the Scottish gent, he didn't ask me and I didn't tell him. But it was best to get it checked out just in case. So, an extra few quid for me to spend on whatever I fancy.
Thanks for popping in, we'll catch up soon.
Please take a seat.
1 hour ago